Terms & Conditions

1 Preamble

pragmatic solutions gmbh provides public trainings exclusively based on these terms and conditions. Additional or contradictory terms are excluded. Changes, additions and supplements require explicit written confirmation by pragmatic solutions gmbh. These terms and conditions do not apply to other service, i.e. in-house trainings, coaching and consulting.

2 Registrations

The number of participants is limited due to didactical and organizational reasons. Participants are regarded in order of their registrations. Participant data are kept electronically for administration purposes, and - in case of Scrum Alliance certification trainings - passed on to the Scrum Alliance. The requests are processed by pragmatic solutions using electronic data processing. The customer agrees to the handling of his data, as it has become disclosed to pragmatic solutions via contract, to the extent necessary for the business relationship. Personal data may be used according to data protection regulations by pragmatic solutions gmbhand its partners. Additional use of personal and customer data requires explicit permission by the customer.

3 Training Fees

The fees listed in the order confirmation are authoritative for invoicing. Our fees are listed excluding local VAT. Published fees are subject to change at any time without further notification. The fees for attending one of our training have to be paid in the invoice currency; they are due at the first day of the training unless stated otherwise. Partial attendance of our trainings does not permit you to reduce the training fee. If the payment period is exceeded, we may pass delay interests to your account without further notifications; according to legal regulations.

4 Cancellation and Retraction

The registration is binding. In case of a circumvention, you can change or cancel your registration up to 15 days before the trainings start. Following conditions apply to changes or cancellations after this period

  • Change (Date or Participant) — 10% of training fee.
  • Cancellation or Absence — 100% of training fee.

In order to perform a change or cancellation, please contact us on +41 79 205 57 28 or send an Mail to training@pragmatic-solutions.ch. pragmatic solutions gmbh will decide about the training execution not later than 15 days before training start. We reserve the right to cancel a training due to organizational or technical reasons. In case of a cancellation by pragmatic solutions, you are entitled to a rescheduling of the training date or full refund of the training fee; further claims do not persist. In case of a group reservation of 5 or more participants, dates and number of participants are binding from the booking date. pragmatic solutions gmbh will decide about the training execution not later than 15 days before training start. We reserve the right to cancel a training due to organizational or technical reasons. In case of a cancellation by pragmatic solutions, you are entitled to a rescheduling of the training date or full refund of the training fee; further claims do not persist. In case of a group reservation of 5 or more participants, dates and number of participants are binding from the booking date.

5 Change of Training Execution

We reserve the right to change training dates, locations and trainers.

6 Training Benefits

Duration, price, objectives, content, target audience, preconditions and details about the execution of a training are listed in the training description. The training fee includes material, literatur or information system usage (if applicable). Travel costs, meals and accomodation are not included in the training fees.

7 Certification

Participants can request a certification of attendance upon successful completion of a training. According to the training type, the participant is registered at the certifying organization - i.e. Scrum Alliance. The attendance of the full training is required for additional certification.

8 Licensing and Copyright

The benefits include the execution of the training, and the provision of training materials for later use of the participant. pragmatic solutions grants limited rights to the participant. The participant is entitled to use any training material for own and internal purposes only. Additional permissions are reserved by pragmatic solutions, especially translation, reprint and redistribution of training materials or parts of them. No part of the training material may be reproduced, processed using electronic systems, printed or used for public presentation - even for the creation of own training - without written permission by pragmatic solutions gmbh. The recording of public trainings using electronic systems (audio / video) is not permitted without permission by pragmatic solutions gmbh.

9 Warranty

pragmatic solutions gmbh provides limited warranty for damages caused by gross negligence or deliberate intention. In case of gross negligence, the liability is limited to typical average claims according to the type of service, as typical to the contract, and predictable damages. This extents to legal representatives and service providers of pragmatic solutions gmbh. Civil warranty is excluded, to the legal extent of Swiss law. In case of a training cancellation due to force majeure, the liability for vainly arrived training participants is limited to max. CHF 100.00 per person.

10 Miscellaneous

pragmatic solutions gmbh is permitted to use the services of third parties for the execution of their trainings, regardless of type and content of the particular training. Swiss law applies to the contract relationship and its execution. If one or more terms of these Terms and Conditions should be ineffectual, the contract parties will replace the ineffectual or incomplete regulation appropiately, in the spirit of the desired regulation. The validity of other regulations remains untouched. pragmatic solutions gmbh reserves the right to change their curriculum and their Terms and Conditions any time. The effective conditions upon conclusion of the contract remain valid, which you will receive with your training confirmation. The active Terms and Conditions can be retrieved from our website.

Court of jurisdiction is CH-8317 Tagelswangen.

pragmatic solutions gmbh
Bachstrasse 9/11
CH-8038 Zürich
MwSt.-Nr. CHE-112.748.293 MWST
Trade journal entry: CH-020.4.032.570-6